FAQ — A9 Help centre

FAQ

Errors first, then everything else

Error

ErrorThe exchange rejected an order: insufficient balance or margin

Error"Invalid key" or "IP not allowed" when I verify my key

ErrorA9 asks me to switch to one-way mode

ErrorOKX rejects every order on a stock

ErrorBinance rejects orders on a stock perpetual

Error"Order size must be between 0 and … USDT" or "over the live ceiling"

Error"Rejects orders under … USDT": the order size is below the exchange minimum

Error"Does not list this symbol" or "is a tokenized stock" when I launch

Error"This account already holds…" or "already has resting orders" when I launch

Error"Already trading this symbol on key slot…": can two bots share a coin?

Error"Must be between … and …" or "These settings could not be run"

Error"The bot controller is not reachable" or "already being started, stopped or edited"

Keys

KeysHow do I get an OKX key?

KeysHow do I add a Binance key? Why Ed25519?

KeysWhat does Re-check look at, and what can't it see?

KeysWhy must my key be bound to A9's IP addresses?

KeysWhat can A9 do with my key? Can it withdraw?

KeysHow do I use a sub-account?

KeysMy Binance shorting bot can't trade, but spot works

KeysHow do I remove or replace a key?

KeysCan I use Bybit or another exchange?

Bots

BotsGrid or martingale: which should I pick?

BotsMy bot is running but hasn't traded yet

BotsWhy do my live results differ from the backtest?

BotsThe same backtest settings give a different number than last week

BotsWill a restart or an A9 update close my positions?

BotsWhat is the difference between Pause and Stop?

BotsCan I change a running bot's settings?

BotsDoes the Fear & Greed gate stop my bot from buying?

BotsWhy did my grid stop buying in a fall, or stop selling in a climb?

BotsMy TradingView alert fired but no order was placed

BotsWhat does the Technicals rating on Market mean?

Payments

PaymentsI paid, but the plan or fee still shows as unpaid

PaymentsWhich network and token should I pay with?

PaymentsI sent a different amount from the figure shown

PaymentsThe checkout says Expired

PaymentsThe transaction hash I pasted was not accepted

PaymentsI can't start a bot because of an unpaid fee

Plans

PlansHow is the platform fee worked out?

Plans"Tier allows … running bots" or "tier caps total live commitment"

PlansCan holding A9 tokens give me a plan?

PlansWhat happens when my plan ends? Can I renew early?

Account

AccountI forgot my password, or the email code doesn't work

AccountHow do I turn on two-factor authentication (2FA)?

AccountHow do I link a wallet to my email account?

AccountWhere do notifications go, and can I mute them?

Flywheel

FlywheelWhat is the Dual Investment flywheel?

FlywheelI stopped my flywheel but my money is still locked

FlywheelMy flywheel isn't subscribing, or won't launch

Still stuck?A person answers in the app, usually within an hour.